Information we collect
When you request a quote we collect the information you enter: your name, email address, phone number, pickup and delivery ZIP codes, vehicle details, preferred timeframe and transport type. If you call us, we may record the call for quality and training purposes and keep notes of the conversation. When you browse the site we collect standard technical data such as IP address, browser type, pages viewed and referring site, through server logs and analytics cookies.
How we use it
To price and arrange your shipment; to contact you about your quote and shipment by phone, SMS and email; to share your request with the independent auto transport brokers and carriers who will service it; to improve the site and our service; and to comply with legal obligations.
Who we share it with
Big Bear Car Shipping is a lead generation and referral service. The information in your quote request is shared with one or more independent, licensed and insured auto transport brokers and carriers so that they can price, book and perform your shipment, and they may contact you directly. We also share data with service providers who operate our website, telephone, SMS, email and customer-management systems on our behalf, and with authorities when required by law. We do not sell your personal information to unrelated third parties for their own marketing.
SMS and telephone communications
By submitting a quote request and checking the consent box, you agree to receive calls and recurring SMS messages from Big Bear Car Shipping and its partners about your request. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to any message to unsubscribe or HELP for assistance. Mobile information will not be shared with third parties for marketing or promotional purposes.
Cookies and analytics
We use cookies and similar technologies for site functionality and analytics. You can control cookies through your browser settings; disabling them may affect parts of the site, including the quote tool.
Data retention and security
We keep quote and shipment records for as long as needed to provide the service and meet legal and accounting requirements. We use reasonable administrative and technical safeguards to protect your information, though no method of transmission or storage is completely secure.
Your choices
You may ask us to access, correct or delete the personal information we hold about you, or to opt out of marketing communications, by contacting us at the address below. California residents have additional rights under the CCPA, including the right to know what personal information we collect and share and the right to request deletion; we do not discriminate against you for exercising them.
Information from our partners
When a provider services your shipment, it may share shipment status, pricing and outcome information with us so we can support you and measure our service. That information is handled under this policy.
Do Not Sell or Share
We do not sell personal information for money. Sharing your quote request with transport providers so they can service it is necessary to provide the service you requested. If you would prefer we not share your information with providers, do not submit a quote request, or contact us to withdraw a request before it has been referred.
Children
This site is not directed to children under 18 and we do not knowingly collect information from them.
Third-party links
This site may link to provider websites, map services and other third parties whose privacy practices are their own. Review their policies before providing information.
Changes and contact
We may update this policy and will post the revised date at the top. Questions and requests: [email protected] or (323) 616-1695.
This is a template drafted for review. Have an attorney confirm it meets your obligations before launch.